Shipping Policy
Free Inbound Shipping Labels
When selling your bags to FASHIONPHILE we offer free insured domestic shipping within the UK to ship your items to us once your quote submissions have been accepted by FASHIONPHILE.
We cannot provide shipping labels for international addresses.
Processing Time
Generally, your purchase is dispatched within 1-2 business days. We also provide an estimated delivery date during checkout!
FASHIONPHILE is open Monday-Friday 9 AM - 5 PM (GMT). If you place an order on a weekend, holiday, or outside of our normal business hours, the item will be prepared for shipment within the following 1-2 business days. FASHIONPHILE will attempt to accommodate special requests for shipping, however, it is the sole responsibility of the customer to understand our shipping procedures.
If you place an order with expedited shipping before 3:00 PM (GMT) your order will ship the same day; after 11:00 AM (GMT), your order will ship the following business day.
We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.
Please note that from time to time we may experience delays with shipping.
Shipment Changes
You acknowledge and agree that if you choose to work directly with the carrier to make changes to your shipment: (i) you assume all responsibility and liability for loss or non-delivery of the item(s) (“Loss”), (ii) Fashionphile expressly disclaims any and all liability with respect to such change and/or any Loss, and (iii) you waive and hold harmless FASHIONPHILE and its affiliates, licensees, and service providers from any claims resulting therefrom.
Signature Required
All orders are defaulted to ship with a signature required due to the value of our items. If you won't be home to sign for your package and your order is under £500, you have the option to waive the signature requirement during checkout. Please remember, by waiving the signature, you accept full financial responsibility for the item once it leaves the FASHIONPHILE facility.
Shipping to Non-Billing Address
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
Shipping to a Business
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
Combining Orders
Standard & Expedited: Orders are shipped independently and cannot be combined. When multiple items belong to a single order, we will ship them together whenever possible.
International: Due to international shipping regulations, orders are sent individually, as each requires a commercial invoice.
INFORMATION FOR INTERNATIONAL BUYERS/SELLERS
Destination Customs in your Country
You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as "used" when shipped outside of the United States. We cannot declare any item as a “gift”.
You, as the customer, must also be aware of any regulations that may prohibit the importation of your order. Some countries prohibit the importation of items made with exotic skins.
Destination Customs in the United Kingdom
When your previously owned (used) luxury items are shipped to FASHIONPHILE for consignment or buyouts, they are subject to inspection and possible fees/taxes.
Please declare these items as used handbags or accessories, as applicable. Please note that duties and taxes are based on a percentage of declared value and that they may assess a higher value after inspection.
FASHIONPHILE's policy is to split any applicable duties and taxes 50/50 with you. Once we receive the item, we will provide a scanned receipt of the completed tax payment to you and deduct 50% of the paid tax amount from your payout for your item.
International Currency information
All prices shown and the amount due reflected at checkout are represented in British Pounds (GBP) and do not include import taxes, customs duties and any other applicable fees imposed by the destination country. We accept returns on international orders as further described in our return policy. For international shipments and all returns on items shipped internationally will be made in British Pounds (GBP) only and in the same British Pound (GBP) amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.
