Return Policy

We will gladly accept eligible returns within fifteen (15) days of the order delivery date. Please see our full return policy details below.


Return Eligibility

  • Item(s) must be postmarked within fifteen (15) days of the order delivery date. If the return does not meet that requirement, the item will not be eligible for a refund. The item will be considered for our Refresh Program (if eligible).
  • In the event you are buying online and picking up in-store please know you have 15 days from your pick-up date to return your order.
  • Our Certificate of Authenticity tag & FASHIONPHILE tag must be attached to receive a full refund.
  • Item(s) must be in the same condition with no missing “extras” (dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in the same condition as when purchased, the item will not be eligible for a refund.
  • Purchased FASHIONPHILE gift cards are treated as a final sale, non-returnable and non-refundable.
  • FASHIONPHILE is not responsible for any new damage or wear to an item after purchase. At FASHIONPHILE, all items are pre-owned and we are unable to honor any brand-specific warranties as we are not a part of the manufacturing process. Our team is thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact an item.



Refunds

FASHIONPHILE generally processes refunds within 2-4 business days of receipt. Please be advised that returns of Fine Jewelry, Watches and Hermes Birkins and Kellys take an average of 10 days to process once received.

  • All refunds are issued to the original form of payment. 
  • If you change Banks/Credit card info between the purchase and the return, it is your responsibility to contact your previous institution and advise that a refund will be sent to the account. Similarly, if a bank gift card was used for the purchase, please do not discard the card until you are certain the item will not be returned. Refunds will be refunded to the gift card used.
  • If you return an item that qualified your order for a promotion, the amount of the refund will be reduced by the prorated value of the discount.
  • We accept returns on international orders as further described in our return policy. For international shipments and all returns on items shipped internationally will be made in British Pounds (GBP) only and in the same British Pound (GBP) amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.



Return Shipping

Customers making returns within the UK must ship returns to FASHIONPHILE using a pre-paid DPD Standard shipping label provided by FASHIONPHILE or your own shipping label, both of which incur a £14.99 fee deducted from the refund amount when processed.

A DPD Standard label for domestic UK returns can be accessed when you initiate a return from your account purchase history if eligible.

  • To obtain your shipping label you must first log in to your FASHIONPHILE account, then click on the “Purchases” tab. Next, find the order you’d like to return and click “Return Order”. Finally, complete the required information and click “Submit”. A pre-paid shipping label and packing slip will be emailed to the address associated with the account.
  • If a return option is no longer available, you have exceeded the return window.
  • If you prefer to use your own return shipping method, please ship your items with adequate insurance to cover the value of the returned item, include a signature requirement, and acquire a dropoff receipt. 
  • International return shipping cost is the responsibility of the customer.
  • Refunds will not include any original domestic or international shipping costs, including customs and taxes.


Return Items being shipped must be sent to:

FASHIONPHILE UK 

China Works

100 Black Prince Rd

Vauxhall

London SE1 7SJ


Return Fees

Customers who ship returns to FASHIONPHILE will have a £14.99 fee deducted from their return amount regardless of whether the pre-paid return shipping label provided by FASHIONPHILE was used.