Does FASHIONPHILE guarantee authenticity?

Yes. At FASHIONPHILE, we understand how important trust is when shopping for pre-owned luxury goods. The resale industry is unfortunately rife with counterfeit handbags, which is why authentication expertise is core to what we do.

Before any item is listed on our website or sold in our boutiques, it's inspected by highly qualified authenticators who specialize in specific brands and are extensively trained in detecting fakes.

Every handbag and accessory is carefully reviewed against the manufacturer's established quality standards, including:

• Stamping
• Stitching
• Hardware
• Authenticity stamps
• Date codes
• Serial numbers (where applicable)
• Materials and craftsmanship

We stand behind our authenticators and the authenticity of every item we sell. If any item is ever found to be non-authentic, we back it with a lifetime return policy.

Does FASHIONPHILE ever have sales?

FASHIONPHILE does offer sales events from time to time. You can see the items currently on Discount listed under 'Sale'.

If you haven't already, please subscribe to our newsletter and follow us on TikTok and Instagram to get the most up-to-date notifications.

Will I receive the exact item shown in the listing?
Yes, all images shown are of the actual item you will receive.

How does FASHIONPHILE determine the condition of an item?
FASHIONPHILE holds every item to a high standard before it's accepted for resale. Each piece is carefully inspected, and any notable flaws are noted under the condition rating on the listing.

Please keep in mind that most of our items are previously owned, so unless otherwise stated, they may not be in flawless condition. We provide detailed photos and accurate written descriptions for every item, so we encourage you to review them closely - paying particular attention to sizes and measurements.

How can I be sure of the condition of an item before purchasing?

We provide detailed descriptions and high-quality images for every item listed on our site. Our condition ratings, along with these resources, will help you understand exactly what to expect. If you have any questions about a specific item, you can chat with us on WhatsApp for additional details and photos.

How long will item(s) remain in my cart at checkout?

Indefinitely. There is no time constraint on how long an item remains in your cart. It will stay there until it sells or you remove it. We'd love it if everyone was able to get the must have bag but sometimes it comes down to who is quicker on the draw.

Create Saved Searches for yourself to be notified when an item you're looking for comes in, check often, act fast and good luck!

Does FASHIONPHILE negotiate prices?

We do not negotiate pricing for FASHIONPHILE. Prices are fixed at the amount indicated on the website.

Why are some pre-owned items priced close to or above boutique RRP?

FASHIONPHILE pricing reflects current market value, not the original retail price. Many items we carry are sold out or discontinued at boutiques, which can increase resale prices. Boutique prices also increase annually, and the resale market often follows. Our experts set pricing to reflect rarity and demand. We often pay sellers more for these hard-to-find pieces to secure them for our shoppers. That way, sellers are rewarded appropriately and buyers gain access to the bags they want most.

By pricing competitively, we maximize value for our sellers and maintain access to the coveted pieces for our shoppers. Pricing below market would mean losing out on the most desirable inventory.  

Making ultra-luxury attainable has been our mission since 1999. Not only do we grant access to the most elusive pieces in luxury resale, we make sure these higher-priced items are attainable to you through services like the Refresh Program.  

Does FASHIONPHILE offer a quality warranty on items purchased from FASHIONPHILE?

FASHIONPHILE is not responsible for any new damage or wear to an item after purchase.

At FASHIONPHILE, all items are pre-owned and we are unable to honor any brand-specific warranties as we are not a part of the manufacturing process. Our team is thoroughly trained to look for any signs of wear or damage but is unable to foresee how future use will impact an item.

How do I manage email Alerts in my FASHIONPHILE account?

Our inventory changes daily, so if you don't see the item you're looking for right now, there is a good chance that we will get it in the near future. Our Saved Search feature is designed to notify you immediately when those rare and specific luxury items you have been dying to find, arrive.

To create a Saved Search, simply shop around the website and app as usual, applying the search terms and filters that apply to what you're looking for. You'll see the button inviting you to 'Save Search'. You'll be prompted to name your Saved Search, and voila! You will now receive alerts by email any time a product that matches your search and filter parameters arrives.

Pro tip: Be specific in your Saved Search terms. For example, a Saved Search based on "Louis Vuitton" may not be helpful if you are wanting to be notified about a specific item. You will end up with an inbox filled with alerts for every new "Louis Vuitton" item that we list.

You can find your Saved Searches within your Following list, which is accessible by clicking on the heart icon in the header of the site. Your Saved Searches will be found as a separate tab to the top right side of the Following experience. 

To customize email alerts related to items you are Following, click on 'Preferences' from within your Account. From there you will see several options to control which email alerts you'd like to receive. If you would like to discontinue receiving Following and Saved Search emails, just unfollow any items within your Following list, and delete any Saved Searches you have set up. 

How do orders come packaged?

To give you some insight, all orders are shipped in plain cardboard packages to prevent unwanted attention to the value of your purchase. Inside the package, our Shipping team creates the ultimate unboxing experience with our signature black & pink confetti, a FASHIONPHILE nail file, and protective tissue paper, all inside a decorative black & pink interior.

Gifted orders can only be returned by the original purchaser and refunds are issued to the original purchaser's form of payment.

Why isn’t my coupon or promotional code working?

There are several reasons why a code may not work on your order, including: 

• Your code may have expired.
• Only one code can be applied per order.
• Some codes apply only to specific items or exclude specific items.
• Codes may require a minimum purchase quantity or dollar amount.

 If the above exceptions do not cover the coupon or promotional code you wish to use, contact us for support.

 
How do I use a coupon or promotional code?

• Add item(s) to your shopping bag and click 'Checkout'
• Enter the promotional code in the 'Discount Code or Gift Card' field and hit 'Apply'
• If the code is valid, your order will show the discount. If the code is invalid, an error message will display.

Is my information secure?

Yes. At FASHIONPHILE your privacy and security are important to us. It is our top priority to handle your personal information with the highest standards of information security. FASHIONPHILE utilizes current administrative, technical, and physical steps to protect the personal information that we collect.  We maintain technical controls that guard against unauthorized access. In addition, we perform routine security training for our employees to keep updated on the latest online security best practices.

How do I find my order invoice?

In an effort to be more eco-conscious, we are no longer including paper copies of receipts for domestic orders. Please refer to your order confirmation email as this is your proof of purchase. FASHIONPHILE does not offer gift receipts or personalized messages for gifted orders.

Helpful Tip: Search for 'Your package is on the way!' in your inbox to find the confirmation email.

How do I cancel an order?

All orders have the option to be canceled in your FASHIONPHILE account prior to being processed for shipment.

Orders can be canceled under 'Purchases' by selecting the 'Cancel Order' button. If the appropriate button isn’t showing on the order, the order has already been processed for shipment and FASHIONPHILE is unable to cancel the order at this point.

Please be advised, if you want to cancel one or more items on a multi-unit order, the entire order will have to be canceled as we are unable to cancel individual items within the order. In the case that you have to cancel the entire order, the desired items may be repurchased if available.

Canceled or returned items that were purchased at a discounted price will return the FASHIONPHILE website at the original price.

When will my order ship?

Orders are typically dispatched within 1-2 business days. 

FASHIONPHILE’s UK location is open Monday - Friday, 9 AM - 5 PM GMT excluding holidays. If you place an order with expedited shipping before 3:00 PM GMT, your order will ship the same day; after 3:00 PM GMT, your order will ship the following business day.

We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.

Please note that from time to time we may experience delays with shipping.

Please see our shipping policy for more information.

What carrier does FASHIONPHILE use for shipments?

Both UK and international orders are shipped via DPD. For domestic orders, you may select complimentary UK shipping or pay £9.99 to upgrade to Next Day Delivery at checkout. All orders are defaulted to ship with signature required due to the value of our items. For orders under £500, you can opt out of the signature requirement at checkout. By waiving the signature, you accept the full financial responsibility for the item after the package leaves the FASHIONPHILE facility.

FASHIONPHILE cannot guarantee delivery by any specific time. Delays may be caused by weather or mechanical issues and FASHIONPHILE is unable to refund shipping fees for these kinds of delays as they are out of our control.

Can I combine shipping on multiple orders?

Separate orders to the same customer will not automatically ship as a combined delivery. Please contact us to request that your orders be combined into a single shipment.

We are not able to combine international orders as each order requires an individual commercial invoice

What is the security tag?

Each item we sell has a hang tag attached for security purposes. The tag is easily removed with a pair of scissors, however, the tag must remain attached in order to place a return.

How do I submit an item to FASHIONPHILE?

Please log into your account at fashionphile.co.uk and click on the pink 'Sell Now' button in the top right corner. Enter the description and upload photos. Once you have submitted your quote request our Buyers will respond to you with an offer. 

Quote requests will generally be reviewed and responded to by our Procurement team in the following 3-5 business days.

What is a Buyout?

FASHIONPHILE offers to directly buyout your item(s) and issues payment to you upfront after your items have been quoted, sent into FASHIONPHILE, and authenticated. All items sold to FASHIONPHILE as a buyout are final once payment has been issued.

You may choose to be paid via the following methods:

• Direct Deposit / ACH
• PayPal (fee applicable)
• Wire Transfer (£50 fee per transfer applicable)

What brands does FASHIONPHILE accept for Consignment or Buyout?

Although we love all things luxury, we only accept specific designers and items, which you can find in our Designer Directory.

Some items from the brand names listed may not be accepted due to: condition, resale value, or style.

How does FASHIONPHILE determine purchase pricing?

FASHIONPHILE buyers conduct research and utilize proprietary tools to determine pricing.

Data used to determine pricing includes:

• Recent sales of comparable items
• Availability and demand
• Retail value**
• Condition and rarity of the item
• Our historic sales
• Current fashion trends used to inform the offers developed by our team

**Original retail price may or may not be a factor, depending on the brand and style.

How long is my quote from FASHIONPHILE valid?

Quotes will remain valid in your FASHIONPHILE account for thirty (30) days to either accept or reject. After thirty (30) days the offer will expire and disappear from your account. If your quote has expired, you will need to resubmit your quote.

We request that you do not submit the same item more than one time in a 30 day period, regardless of which account you use. 

Why was my item not accepted?

We only accept designers that are included in our Designer Directory. In the event that your item falls under one of the designers we accept, but we did not provide you with a quote, it could be due to one or more of the reasons below: 

• Your item may not be a category that we accept, such as clothing or fragrance. 
• The resale value of your item may prevent us from providing you with a quote. Factors such as excessive wear or damage, age, style and aesthetic, and even extremely large or small shoe sizes impact the resale value of pre owned items. Additionally, some brand new items with a low original RRP do not reach high enough resale prices that allow us to provide you with a quote.
• We are well stocked in items similar to yours at the moment. Try submitting it again for a quote in a few months! 
• Your item appears to be altered, which typically affects the resale value.
• Your quote for the same item is still active in your account. Once your quote expires after 30 days, you may resubmit for a new quote request.
• You may have already sold two identical items to us before, and our security team’s policy only allows us to buy two identical items per customer.

How do I ship items I am selling to FASHIONPHILE from within the UK?

FASHIONPHILE offers free insured domestic shipping for any items you send in for a Buyout or Consignment.

Once your offer from FASHIONPHILE has been accepted, you will receive a free DPD inbound shipping label. Print the label along with the packing list. We highly recommend using recyclable or reused packaging to send us your items to minimize environmental impact. 

How and when am I paid for my Consignment or Buyout item(s)?

It is our goal to issue payments as soon as possible.

Buyout payments are processed after the item has been received and certified for authenticity by FASHIONPHILE.

When multiple items are shipped together, it is typical for them to be paid out at different times as authentication may take one or several days, depending on the brand. Each item is individually authenticated and reviewed and some items may take longer than others. It is possible that you may receive multiple payments to your preferred payment method.

Consignment payments are processed once the return period for the consignment item has elapsed, the consignment item in question has in fact not been returned, a purchaser’s payment for such consignment item has cleared and the consignment item has shipped. 

You may choose to be paid via the following methods:

·   ​​​Direct Deposit / ACH

·   PayPal

·   Wire Transfer (£50 fee per transfer applicable)

How long does it take for seller items to process?

We are so excited you decided to sell with us and understand the concern you may have about the process. Be assured that the security of your item(s) is our top priority.

Upon delivery, please allow us up to 4* business days (Mon-Fri) to fully review, authenticate, and initiate your payment.

*To provide extra consideration, Birkins, Kellys, Watches, and Fine Jewelry can take up to 10 business days.

Once your item(s) have completed processing you will receive a “Your payment is on the way” email with your payment details. This email signals that FASHIONPHILE has processed your payment. It is typical for items to be paid individually, even if shipped together.

What happens if my item is not authentic?

To give you a little insight into our process, after an item is received it goes through a rigorous, brand-specific, in-house authentication process, allowing us to extensively and meticulously analyze all textiles, hardware finishes, font styles, and construction.

Sellers attest that all items being sold to FASHIONPHILE are authentic. If any item is found to be not authentic, FASHIONPHILE will return the item to the seller upon payment of an authentication fee of £55 (or £110 for an Hermes Birkin or Kelly). If the Authentication Fee remains unpaid for 60 days, we may handle the item in accordance with the Torts (Interference with Goods) Act 1977, including disposing of it after giving you notice. We may also refuse future submissions.

This information can be found on our Seller Terms and Conditions Page.

Please note, the authentication fee is applied as it covers shipping costs to and from our location, as well as the services rendered while the item was in our facility. Your item will be returned after the authentication fee has been paid in your FASHIONPHILE account. As soon as your item ships, you will be notified via email with tracking information.

Please be advised, any unpaid balances may be deducted from future sold items. We guarantee the authenticity of every item we sell or 100% of your money back.

What are FASHIONPHILE's consignment fees?

There are a few important details to keep in mind for items sold on Consignment.

Consignment Fees.

FASHIONPHILE will take as fees the following percentages from the proceeds of the sale of your Consignment Items:

• 30% of the sale price up to £3,000; and
• 15% for the portion of a sale price in excess of £3,000.

Discounts.

FASHIONPHILE reserves the right to discount the sale price of items that remain unsold after twenty-five (25) days.

Early Termination.

During the Initial Consignment Term, if you request that FASHIONPHILE return your Consignment Item, you will be charged the applicable Authentication Fee (£110 for any Hermes Birkin or Kelly or £55 for all other Sale Items).

Returns.

FASHIONPHILE will issue payment for the sale of a Consignment Item after: (i) the return period for the Consignment Item has elapsed, and the Consignment Item in question has in fact not been returned; and (ii) a purchaser's payment for such Consignment Item has cleared and the Consignment Item has shipped.

Please read our full terms & conditions for the most detailed explanation of the Consignment process on our Seller Terms and Conditions Page.

How long will it take for my Consignment item(s) to sell?

Some items may sell within hours of being listed and fly off the shelf! However, other items may take weeks to sell. On average, handbags sell between 2 weeks to 2 months from the time it is listed for sale on FASHIONPHILE.

Will my consignment items be discounted?

Varying discounts will be applied to consignment items depending on the length of time they have been listed on the website. The first discount takes place after 25 days. 

What if my consignment item(s) does not sell?

The majority of FASHIONPHILE Consignment items sell before the 90-day consignment term ends. However, if an item remains unsold, please contact FASHIONPHILE to discuss keeping it available for sale at a reduced price or returning the item to you.

What is FASHIONPHILE's Refresh Program?

Items purchased from FASHIONPHILE may be sold back to us for a percentage of the purchase price. The sooner you sell it back, the higher percentage you will receive.

 You can sell items back to FASHIONPHILE for up to a year after purchase with the Refresh Program and get paid via the following methods:

• Direct Deposit / ACH
• PayPal
• Wire Transfer (£50 fee per transfer applicable)

 For additional information, please visit the FASHIONPHILE Refresh page.

What percentage do I get back through Refresh, and how do I start?

You can sell items back to FASHIONPHILE for up to a year after purchase with the Refresh Program for a percentage of your original purchase price based on the time when you sell it back to us. Sell back within 0-3 months to receive 65% of the purchase price, 60% within 4–6 months, and 55% within 7–12 months. To start, select 'Sell back' in your account on the order detail page under ‘Purchases’ to get a quote and ship the item using our complimentary domestic UK shipping label. 

 Receive a higher percentage of your purchase price when you sell back items from Hermes, Chanel, Cartier and Van Cleef & Arpels. These brands have their own Refresh tier schedule. Refer to our FASHIONPHILE Refresh page for additional information.

 
How do I submit my item(s) to the Refresh Program?

After purchasing an item from us you will see a "Sell Back" link in your FASHIONPHILE account under "Purchases". The link will appear on eligible items for one year. Simply click the "Sell Back" link, print the packing list and free domestic UK shipping label, and ship your Refresh item(s) to us! Free shipping labels are not available on international Refresh items. 

We highly recommend using recyclable or reused packaging to send us your items to minimize environmental impact.

What items are excluded from Refresh?

Refresh Program applies to all items purchased from FASHIONPHILE with the following exceptions:

• Items that suffered excessive wear or damage after purchase from FASHIONPHILE. Items must pass inspection upon return, to ensure that the condition meets its original condition when purchased.
• Shoes & Sunglasses
• Items originally sold for under £400

What happens if my Refresh timeframe expires?

Eligible Refresh items purchased from FASHIONPHILE may be sold back to us for a percentage of the purchase price within one year of purchase. The sooner you sell it back, the higher percentage you will receive! Visit our Refresh Program page for more information.

If your Refresh timeframe has expired and the ‘Sell Back’ option is no longer available in your FASHIONPHILE account, the item does not qualify for a Refresh. 

At this time, you may choose to submit your item for a new offer.

We highly recommend using recyclable or reused packaging to send us your items to minimize environmental impact.

What if I am not able to view my Refresh in my account?

If your Refresh offer is no longer showing in your order history, it may be that the “Sell Back” button has already been clicked or the offer is no longer available. If you have previously clicked the “Sell Back” button, please visit your “Active Submissions” under “Selling Activity” to view your Refresh offer.

The Refresh Program is available for one year from the purchase date. If you are beyond that timeframe, the “Sell Back” button will no longer be available. You are more than welcome to submit the item for a new offer.

Please be sure to select your Preferred Payment Method prior to sending us your item to ensure payment is processed correctly. Once the item is received, please allow 3-5 business days for the item to be reviewed to ensure the item still qualifies for the Refresh Program.

Does FASHIONPHILE have an Influencer Program?

We really appreciate your excitement about what we do and your interest in collaborating! We have a program set up for people just like you. You can find out more on our Influencer Program page.

Thanks again and we wish you the best! If you have any questions about how the program works, don’t hesitate to contact us for more information.

Does FASHIONPHILE ship internationally?

Yes, between fashionphile.co.uk and fashionphile.com we ship almost everywhere.

Orders placed on fashionphile.co.uk can be shipped to the UK and EU. 

Orders placed on fashionphile.com can be shipped almost anywhere outside of the UK and EU. 

A few countries have customs policies that have made shipping luxury brand items very difficult. If you receive a notice at checkout that we do not ship to your country, you may choose to use a 3rd party forwarding company that will ship the item directly to you.

As an international customer, there are a few details that you should be aware of before placing your order. You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations.

You, as the customer, must also be aware of any regulations that may prohibit the importation of your order. Some countries prohibit the importation of items made with exotic skins.

Due to strict customs regulations, we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping). We cannot declare any item as a “gift”.

What is your international return policy?

We will gladly accept eligible international returns within fifteen (15) days of the order delivery date. Please see our full return policy details below. 

Return Eligibility:

• Item(s) must be postmarked within fifteen (15) days of the order delivery date. If the return does not meet that requirement, the item will not be eligible for a refund. The item will be considered for our Refresh Program (if eligible).
• Our Certificate of Authenticity tag & FASHIONPHILE tag must be attached to receive a full refund. 
• Item(s) must be in the same condition with no missing “extras” (dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in the same condition as when purchased, the item will not be eligible for a refund.
• FASHIONPHILE is not responsible for any new damage or wear to an item after purchase. At FASHIONPHILE, all items are pre-owned and we are unable to honor any brand-specific warranties as we are not a part of the manufacturing process. Our team is thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact an item.

Return items being shipped must be sent to:

FASHIONPHILE UK
China Works
100 Black Prince Rd
Vauxhall
London SE1 7SJ

Please note, FASHIONPHILE does not cover any shipping costs and/or customs/taxes for international returns.

What currency does FASHIONPHILE use?

All prices shown, and the reflected amount due, are represented in GBP and do not include import taxes, customs duties and any other applicable fees imposed by the destination country.

We are unable to provide any currency exchange estimates as these rates constantly fluctuate. 

All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.

What carrier does FASHIONPHILE use for international shipments?

International orders are sent via DPD. All orders are defaulted to ship with signature required due to the value of our items.

Destination Customs in your Country

You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as "used" when shipped outside of the UK. We cannot declare any item as a “gift".

You, as the customer, must also be aware of any regulations that may prohibit the importation of your order. Some countries prohibit the importation of items made with exotic skins.

FASHIONPHILE cannot guarantee delivery by any specific time. Delays may be caused by weather or mechanical issues and FASHIONPHILE is unable to refund shipping fees for these kinds of delays as they are out of our control.

Who is responsible for international customs fees/taxes?

You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as "used" when shipped outside of the UK. We cannot declare any item as a “gift".

You, as the customer, must also be aware of any regulations that may prohibit the importation of your order. Some countries prohibit the importation of items made with exotic skins.

What value does FASHIONPHILE declare on customs forms?

Due to strict customs regulations, we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping). We cannot declare any item as a “gift”.

Can I sell to FASHIONPHILE from outside the UK?

Absolutely! Once our offer has been accepted, you may print the packing list and ship your items to us at:

FASHIONPHILE UK 

China Works

100 Black Prince Rd

Vauxhall

London SE1 7SJ

FASHIONPHILE does not cover the cost of International shipping. All shipping costs will be paid by you as the seller.

FASHIONPHILE's policy is to split any applicable Customs duties and taxes 50/50 with you. Once we receive the item, we will provide a scanned receipt of the completed tax payment to you and deduct 50% of the paid tax amount from your item payout.

We highly recommend using recyclable or reused packaging to send us your items to minimize environmental impact.

What is FASHIONPHILE's Return policy?

Please click here to view our full return policy.

Does FASHIONPHILE accept returns?

We will gladly accept eligible returns within fifteen (15) days of the order delivery date. Please visit our Return Policy Page for full details.

Items must be postmarked within fifteen (15) days of the order delivery date. If the return does not meet that requirement, the item will not be eligible for a refund. The item will be considered for our Refresh Program (if eligible).

Our Certificate of Authenticity tag and FASHIONPHILE tag must be attached to receive a full refund.

Returns must be in the same condition with no missing “extras” (dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in the same condition as when purchased, the item will not be eligible for a refund.

FASHIONPHILE is not responsible for any new damage or wear to an item after purchase. At FASHIONPHILE, all items are pre-owned and we are unable to honor any brand-specific warranties as we are not a part of the manufacturing process. Our team is thoroughly trained to look for any signs of wear or damage but is unable to foresee how future use will impact an item.

In store returns are not currently supported.

What is your international return policy?

We will gladly accept eligible international returns within fifteen (15) days of the order delivery date. Please see our full return policy details below. 

Return Eligibility:

• Item(s) must be postmarked within fifteen (15) days of the order delivery date. If the return does not meet that requirement, the item will not be eligible for a refund. The item will be considered for our Refresh Program (if eligible).
• Our Certificate of Authenticity tag & FASHIONPHILE tag must be attached to receive a full refund. 
• Item(s) must be in the same condition with no missing “extras” (dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in the same condition as when purchased, the item will not be eligible for a refund.
• FASHIONPHILE is not responsible for any new damage or wear to an item after purchase. At FASHIONPHILE, all items are pre-owned and we are unable to honor any brand-specific warranties as we are not a part of the manufacturing process. Our team is thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact an item.

Return items being shipped must be sent to:

FASHIONPHILE UK
China Works
100 Black Prince Rd
Vauxhall
London SE1 7SJ

Please note, FASHIONPHILE does not cover any shipping costs and/or customs/taxes for international returns.

Do FASHIONPHILE returns have associated fees?

Customers who ship a return to FASHIONPHILE from within the UK will have a £14.99 fee deducted from their refund, regardless of whether they used FASHIONPHILE's pre-paid return label or their own shipping label.

How do I print a domestic return label?

We offer pre-paid and insured DPD shipping labels for all domestic UK returns within fifteen (15) days of the order delivery date. A £14.99 fee will be deducted from the return amount when processed. You can review our return policy on the Return Policy Page.

To obtain your pre-paid shipping label, please log in to your FASHIONPHILE account and click on the “Purchases” tab. Next, find the order you’d like to return and click “Return Order”. Your return shipping label and packing list will be emailed to you. 

Please note, if a return option is no longer available, you have exceeded the return window.

Can I return multiple orders in the same package?

It is not recommended to return multiple orders in the same package. FASHIONPHILE return shipping labels are insured for the value of the order with which they are associated. If you are returning multiple orders in one package, the package will not be fully insured. The most secure way to return multiple orders from FASHIONPHILE is to request individual return labels for each order, and send each order in a separate package. 
If you are returning multiple items from the same order, you may return them in the same package. If the package is not large enough and you require multiple return labels for the same order, please submit the return form again and request a different shipping label. To avoid delays with the courier, no two packages should share the same tracking number.